Public hearing 32: Service providers revisited

The hearing examined whether the policies and practices of disability service providers prevent violence, abuse, neglect and exploitation of people with disability and deliver high quality and safe services. The hearing also examined best practice responses to incidents or allegations of violence, abuse, neglect and exploitation of people with disability using disability services.

The hearing inquired into:

• the extent to which people with disability using disability services have choice and control in the way those services are delivered (including in respect of matters such as where and with whom they live)

• how service providers are implementing supported decision making

• the circumstances in which service users self-advocate and have access to independent advocacy where required, or do both.  

• the extent to which service providers give effect to inclusive design principles in all aspects of their services

• the extent to which service providers deliver services in a culturally responsive and trauma-informed manner

• how the policies and regulations governing the disability support workforce, including in relation to remuneration, conditions, training and worker screening arrangements, support the provision of high-quality disability services

• how internal governance arrangements of disability service providers can reduce risks of violence, abuse, neglect and exploitation of service users

• best practice management of complaints and incidents, including dispute resolution processes and redress.

Anyone who believes they have a direct and substantial interest in the subject matter of this hearing, as outlined in Practice Guideline 6, is able to make an application for leave to appear by 4:00pm Wednesday, 8 February 2023.