Public Hearing 32 - Exhibits tendered in chambers

Date
Hearing
Public hearing 32: Service providers revisited

Exhibits

EXHIBIT 32-007 - STAT.0678.0001.0001 - Statement of Tracy Mackey, Commissioner, NDIS Quality and Safeguards Commission
EXHIBIT 32-008 - STAT.0708.0001.0001 - Statement of Tracy Mackey, Commissioner, NDIS Quality and Safeguards Commission
EXHIBIT 32-009 - STAT.0703.0001.0001 - Statement of Gerrie Mitra, General Manager, Provider and Market Development, National Disability Insurance Agency
EXHIBIT 32-009.01 - STAT.0703.0002.0001 - Corrigendum to Statement of Gerrie Mitra (NDIA)
EXHIBIT 32-010 - SILC.9999.0001.0001 - SILC NTG response dated 4 January 2023
EXHIBIT 32-011 - SILC.9999.0001.0009 - ATT 1 - Choice Voice and Control Policy
EXHIBIT 32-012 - SILC.9999.0001.0013 - ATT 2 - Choice Voice and Control SOP
EXHIBIT 32-013 - SILC.9999.0001.0019 - ATT 3 - Participant Handbook
EXHIBIT 32-014 - SILC.9999.0001.0026 - ATT 4 - All About Me Workbook
EXHIBIT 32-015 - SILC.9999.0001.0040 - ATT 5a - Service Agreement - Standard Terms
EXHIBIT 32-016 - SILC.9999.0001.0051 - ATT 5b - Service Agreement - My Services
EXHIBIT 32-017 - SILC.9999.0001.0062 - ATT 5c - Service Agreement - House Roster
EXHIBIT 32-018 - SILC.9999.0001.0066 - ATT 5d - Service Agreement - My Permission Form
EXHIBIT 32-019 - DRC.9999.0197.0001 - Family Governance under SILC
EXHIBIT 32-020 - DRC.9999.0197.0004 - Foundations of good support
EXHIBIT 32-021 - SCP.9999.0001.0001 - Scope NTG response
EXHIBIT 32-022 - SCP.001.001.1087 - Response to CTH-NTG-00031 dated 13 May 2020
EXHIBIT 32-023 - SCP.001.001.1942 - Scope Group Choice and Control Policy
EXHIBIT 32-024 - SCP.001.001.1220 - Scope Group Choice and Control Protocol
EXHIBIT 32-025 - SCP.001.001.1235 - House Supervisor Instructions - Service Agreements
EXHIBIT 32-026 - SCP.001.001.1066 - Scope Participant Agreement
EXHIBIT 32-028 - SCP.001.001.2033 - DSACP074 Workplace Surveillance and CCTV Policy & Procedure
EXHIBIT 32-029 - UCQ.9999.0004.0001 - UnitingCare Queensland response dated 16 December 2022
EXHIBIT 32-030 - UCQ.5005.0001.0001_E - Family and Disability Services Training matrix
EXHIBIT 32-031 - UCQ.9999.0002.0001 - UnitingCare Queensland response to questions 10 - 13 (choice and control)
EXHIBIT 32-032 - UCQ.5006.0001.0001 - Capacity and Informed Decision- Making Procedure
EXHIBIT 32-033 - UCQ.5006.0001.0010 - UnitingCare Decision Making Tree
EXHIBIT 32-034 - UCQ.5006.0001.0042 - Risk Assessment Guide
EXHIBIT 32-035 - UCQ.5006.0001.0028 - Individual Support Planning Procedure
EXHIBIT 32-036 - UCQ.5006.0001.0037 - NDIS Service Agreement
EXHIBIT 32-037 - DRC.9999.0197.0058 - UnitingCare Family and Disability Services: Participant Information Book
EXHIBIT 32-038 - UCQ.5007.0001.0093 - Service Entry and Exit Procedure 2022
EXHIBIT 32-039 - SCP.001.001.1946 - Human Rights and You eModule workbook
EXHIBIT 32-040 - SCP.001.001.0742 - Human Rights Checklist
EXHIBIT 32-041 - MAS.9999.0001.0003 - Melba NTG response
EXHIBIT 32-042 - MAS.9999.0001.0021 - Annexure 5 - The Melba Way
EXHIBIT 32-043 - MAS.9999.0001.0043 - Annexure 8 - Human Rights Policy Statement
EXHIBIT 32-044 - MAS.9999.0001.0118 - Annexure 23 - Personal Outcome Measures
EXHIBIT 32-045 - MAS.9999.0001.0120 - Annexure 24 - Human Rights Checklist
EXHIBIT 32-046 - SYN.9999.0001.0001 - Response to CTH-NTG-00322
EXHIBIT 32-047 - BET.9999.0001.0002 - Response of Bernard Tanui, Managing Director, BET Group to CTH-NTG-00325
EXHIBIT 32-047.01 - BET.9999.0001.0018 - Appendix A
EXHIBIT 32-047.02 - BET.9999.0001.0019 - Appendix B - Recruitment Process
EXHIBIT 32-047.03 - BET.9999.0001.0020 - Appendix C - Probation Evaluation Form
EXHIBIT 32-048 - BET.9999.0002.0001 - Correction to response of Bernard Tanui, Managing Director, BET Group to CTH-NTG-00325
EXHIBIT 32-049 - LBS.9999.0001.0001 - Response of Natalie Forsyth-Stock, CEO and Managing Director, LiveBetter Community Services to CTH-NTG-00326
EXHIBIT 32-050 - MIN.9999.0001.0001 - Response of David Panter, CEO, Minda Incorporated to CTH-NTG- 00324
EXHIBIT 32-051 - DRC.9999.0198.0303 - Minda Strategic Plan 2022-2025
EXHIBIT 32-052 - DRC.9999.0198.0184 - Minda Incorporated Enterprise Agreement
EXHIBIT 32-053 - DRC.9999.0198.0103 - Minda Incorporated Nursing Employees and AMNF South Australia Branch Enterprise Agreement 2017
EXHIBIT 32-054 - SUN.9999.0005.0019 - Response of Karen Ingram, Executive Chair, Sunnyfield Disability Services to CTH-NTG-00236
EXHIBIT 32-055 - AFF.0014.0001.0687 - Response of Ms Joanne Toohey, CEO, Afford to CTH-NTG-00310
EXHIBIT 32-056 - AFF.0011.0001.0001 - Business Improvement Plan
EXHIBIT 32-057 - AFF.0014.0001.0001 - Learning and Development Strategy
EXHIBIT 32-058 - AFF.0014.0001.0020 - New Employee Onboarding - Workplace Buddy Guideline
EXHIBIT 32-059 - AFF.0014.0001.0025 - New Staff Onboarding and Orientation Checklist
EXHIBIT 32-060 - AFF.0014.0001.0031 - Orientation Manual - Regional Lead
EXHIBIT 32-061 - AFF.0014.0001.0080 - Form - Individual Client Profile
EXHIBIT 32-062 - AFF.0014.0001.0094 - Form - One Page Profile
EXHIBIT 32-063 - AFF.0014.0001.0096 - Form - Personal Care Protocol
EXHIBIT 32-064 - AFF.0014.0001.0111 - Learning and Development at Afford - Course Information Matrix
EXHIBIT 32-065 - AFF.0014.0001.0285 - Organisational Policy - Learning and Development
EXHIBIT 32-066 - ARA.9999.0002.0022 - Response of Tamara Cattach, CEO, Araluen to CTH-NTG-00308
EXHIBIT 32-067 - ARA.9999.0002.0018 - Araluen reflective practice policy
EXHIBIT 32-068 - ARA.9999.0002.0008 - Araluen recruitment and selection policy
EXHIBIT 32-069 - ARA.9999.0002.0001 - Araluen onboarding policy
EXHIBIT 32-070 - SUBM.0020.0001.0455 - Submission from Araluen to the Disability Royal Commission
EXHIBIT 32-071 - DRC.9999.0199.0001 - Araluen Enterprise Agreement 2021
EXHIBIT 32-072 - ARA.9999.0003.0001 - Annexure A - Submission of Araluen Centre for Royal Commission 24 February 2023 CORRECTED
EXHIBIT 32-073 - ARA.9999.0003.0015 - Supplementary Submission of Araluen Centre
EXHIBIT 32-074 - SUN.9999.0006.0001 - Response of Andrew Hyland, CEO, Sunnyfield Disability Services to CTH-NTG-00309
EXHIBIT 32-075 - DRC.9999.0198.0603 - Sunnyfield Housing and Support Division Group Home Enterprise Agreement 2012 - 2015
EXHIBIT 32-076 - AFF.0002.0001.2326 - Response to CTH-NTG-00033
EXHIBIT 32-077 - AFF.0012.0003.0016 - Response to CTH-NTG-00196
EXHIBIT 32-078 - STAT.0535.0001.0001 - Statement of Joanne Toohey (produced in response to CTH-NTG- 00207)
EXHIBIT 32-079 - AFF.0014.0001.0277 - Corporate Governance Framework
EXHIBIT 32-080 - AFF.0014.0001.0601_E - Organisational Policy - Risk Management
EXHIBIT 32-081 - AFF.0014.0001.0606_E - Risk Appetite Statement
EXHIBIT 32-082 - AFF.0014.0001.0684 - Board and Executive Reporting - Framework
EXHIBIT 32-083 - AFF.0014.0001.0097 - Consumer Experience and Safeguarding Organisation Chart
EXHIBIT 32-084 - AFF.0014.0001.0108 - New Board Directors Onboarding
EXHIBIT 32-085 - AFF.0014.0001.0142 - Afford Community Services: Consumer Experience & Engagement 2022 - Summary of Key Insights: Feedback from clients and families
EXHIBIT 32-086 - AFF.0014.0001.0149 - Board Meeting Paper - Report from Family Meetings 2022
EXHIBIT 32-087 - AFF.0014.0001.0169 - Insights from Afford family and carer meetings
EXHIBIT 32-088 - AFF.0014.0001.0171 - Consumer Experience Insights Report: Family Meetings 2022
EXHIBIT 32-089 - AFF.0014.0001.0189 - Organisational Policy - Human Rights
EXHIBIT 32-090 - AFF.0014.0001.0223 - Constitution of Australian Foundation for Disability
EXHIBIT 32-091 - CRS.9999.0001.0001 - Coastal Residential Service NTG response
EXHIBIT 32-092 - TDT.9999.0001.0001 - The Disability Trust NTG response
EXHIBIT 32-093 - TDT.9999.0002.0001 - Strategic Plan 2022-2025
EXHIBIT 32-094 - TDT.9999.0002.0129 - Directors Skills Matrix
EXHIBIT 32-095 - TDT.9999.0002.0043 - Risk Appetite Statement
EXHIBIT 32-096 - MAS.9999.0001.0108 - Annexure 16 - Quality and Participant Experience 2022 Structure
EXHIBIT 32-097 - MAS.9999.0001.0114 - Annexure 22 - Melba Quality Governance Framework summary
EXHIBIT 32-098 - MAS.9999.0001.0159 - Annexure 32 - VANE Report Template 2022
EXHIBIT 32-099 - MAS.9999.0001.0013 - Melba Strategic Plan 2019-2023
EXHIBIT 32-100 - CAR.9999.0006.0001 - Cara response to CTH-NTG-00313
EXHIBIT 32-101 - CAR.9999.0005.0107 - Cara response to CTH-NTG-00235
EXHIBIT 32-102 - CAR.9999.0007.0001 - Complaints Management CP 2.5 Policy
EXHIBIT 32-103 - CAR.9999.0007.0004 - Complaints Management and Resolution CP 2.5.1 Procedure
EXHIBIT 32-104 - CAR.9999.0007.0009 - Informal Complaints and Early Resolution CP 2.5.1.1 (a) Checklist
EXHIBIT 32-105 - CAR.9999.0007.0014 - Managing Informal Complaints CP 2.5.1.1 (b) Flowchart
EXHIBIT 32-106 - CAR.9999.0007.0015 - Managing Informal Complaints CP 2.5.1.1 (c) Flowchart
EXHIBIT 32-107 - CAR.9999.0007.0017 - Responding, Managing and Resolving Complaints CP 2.5.1.1 Instruction
EXHIBIT 32-108 - CAR.9999.0007.0021 - Incident Management CP 5.1 Policy
EXHIBIT 32-109 - CAR.9999.0007.0024 - Response to Incidents CP 5.1.1
EXHIBIT 32-110 - CAR.9999.0007.0033 - Notification of Incidents to External Parties CP 5.1.2 Procedure
EXHIBIT 32-111 - CAR.9999.0007.0041 - Reporting to Police CP 5.1.2.1 Instruction
EXHIBIT 32-112 - CAR.9999.0007.0045 - Incident Investigation Checklist CP 5.1.3 (a) Form
EXHIBIT 32-113 - CAR.9999.0007.0049 - Incident Investigations CP 5.1.3 Procedure
EXHIBIT 32-114 - CAR.9999.0007.0054 - Conducting Informal Incident Investigations CP 5.1.3.1 Instruction
EXHIBIT 32-115 - CAR.9999.0007.0060 - Conducting Formal Incident Investigations CP 5.1.3.2 Instruction
EXHIBIT 32-116 - CAR.9999.0005.0097 - Evaluation of measures to reduce violence, abuse, neglect, exploitation and discrimination against people with disability (Action Plan) dated 12 November 2021
EXHIBIT 32-117 - CIV.9999.0001.0001 - Civic response to CTH-NTG-00321
EXHIBIT 32-118 - CIV.9999.0001.0022 - Civic 2022 Policy / Guide Rollout Schedule
EXHIBIT 32-119 - CIV.9999.0002.0065 - Policy Statement - Feedback, Disputes and Complaints
EXHIBIT 32-120 - CIV.9999.0002.0013 - Feedback, Disputes and Complaints Guide
EXHIBIT 32-121 - CIV.9999.0002.0040 - Managing Unreasonable Complainant Conduct Procedure
EXHIBIT 32-122 - CIV.9999.0002.0029 - Incident Management Guide
EXHIBIT 32-123 - CIV.9999.0002.0050 - Notifiable Incidents Procedure
EXHIBIT 32-124 - CIV.9999.0003.0001 - Client Safeguarding Guide
EXHIBIT 32-125 - END.9999.0002.0001 - Endeavour response to CTH-NTG- 00311
EXHIBIT 32-126 - END.9999.0002.0024 - Feedback (Compliments and Complaints) Policy
EXHIBIT 32-127 - END.9999.0002.0028 - Feedback (Complaints and Compliments) Management Procedure
EXHIBIT 32-128 - END.9999.0002.0072 - Communicating with families regarding a serious customer incident
EXHIBIT 32-129 - END.9999.0002.0148 - Customer Safeguarding Incident Management Policy
EXHIBIT 32-130 - END.9999.0002.0154 - Customer Safeguarding Incident Management Procedure
EXHIBIT 32-131 - NTH.9999.0002.0001 - Response to CTH-NTG-00315
EXHIBIT 32-132 - NTH.9999.0001.0001 - Response to CTH-NTG-00224
EXHIBIT 32-133 - NTH.005.002.0036 - Feedback and Complaints Policy and Procedure
EXHIBIT 32-134 - NTH.005.002.0074 - Incident Management Policy and Procedure
EXHIBIT 32-135 - NTH.005.002.0140 - Investigations Practice Guide
EXHIBIT 32-136 - NTH.003.001.0010 - Incident Notifications Procedure
EXHIBIT 32-137 - NTH.9999.0003.0001 - Adult Abuse and Neglect Policy and Procedure (updated)
EXHIBIT 32-138 - LWB.9999.0004.0001 - Response to paragraph 1 (Report on progress in relation to changes and improvements) and paragraph 2 (Residential statements)
EXHIBIT 32-139 - LWB.1056.0001.0001 - Client Rights Statement
EXHIBIT 32-140 - LWB.1056.0002.0001 - NDIS LWB 923h Reportable Incidents - Responding to Allegations and Incidents of Sexual Violence - Procedure
EXHIBIT 32-141 - MBL.9999.0001.0001 - Response to CTH-NTG-00319
EXHIBIT 32-142 - DRC.9999.0200.0011 - Mable - Terms of Use
EXHIBIT 32-143 - HUP.9999.0001.0001 - Response to CTH-NTG-00320
EXHIBIT 32-144 - DRC.9999.0200.0001 - Hireup - Terms of Use
EXHIBIT 32-145 - HUP.9999.0002.0001 - Hireup Service Agreement
EXHIBIT 32-146 - HUP.9999.0002.0021 - Service Agreement_Hireup (Easy English)
EXHIBIT 32-148 - SUH.9999.0001.0002 - Summer Housings response to CTH- NTG-00328
EXHIBIT 32-149 - SUM.9999.0001.0001 - Statement of Dr Di Winkler
EXHIBIT 32-150 - SUM.9999.0003.0001 - Reimagining Shared Housing and Living Report
EXHIBIT 32-151 - DRC.9999.0198.0304 - NDIS Workforce Capability Framework
EXHIBIT 32-152 - CTD.7200.0041.0254 - Own motion inquiry report
EXHIBIT 32-153 - DRC.9999.0204.0001 - Final - Action Plan - Own Motion Inquiry into aspects of supported accommodation
EXHIBIT 32-154 - DRC.9999.0201.0001 - NDIS Practice Standards and Quality Indicators
EXHIBIT 32-155 - DRC.9999.0198.0498 - Social, Community, Home Care and Disability Services Industry Award 2010
EXHIBIT 32-156 - DRC.9999.0198.0618 - Dr Natasha Cortis and Dr Georgia van Toorn, UNSW Social Policy Research Centre, Working in new disability markets: A survey of Australias disability workforce
EXHIBIT 32-157 - DRC.9999.0196.0001 - Per Capita, Contracting Care: The Rise - and Risks - of Digital Contractor Work in the NDIS
EXHIBIT 32-159 - DRC.9999.0203.0001 - State of Disability Sector Report 2022
EXHIBIT 32-160 - CTD.7200.0040.1180 - Terms of reference for the Independent Review of the NDIS Commission
EXHIBIT 32-161 - CTD.7200.0040.0807 - Surveillance Technology Practice Guide
EXHIBIT 32-162 - CTD.8000.0046.0001 - NDIS Disability Support Worker Cost Model
EXHIBIT 32-163 - YPL.9999.0003.0281 - Yooralla response to CTH-NTG-00316
EXHIBIT 32-164 - YPL.9999.0002.0004 - Yooralla response to CTH-NTG-00234
EXHIBIT 32-165 - YPL.9999.0003.0208 - Management of Customer Incidents Policy
EXHIBIT 32-166 - YPL.9999.0003.0019 - Management of Customer Incidents Procedures Manual
EXHIBIT 32-167 - YPL.9999.0003.0219 - Safeguarding Customers Post Incidents Policy
EXHIBIT 32-168 - YPL.9999.0003.0142 - Yoorallas guiding principles for responding to victim-survivors of abuse
EXHIBIT 32-169 - YPL.9999.0003.0146 - Yoorallas guiding principles for responding to victim-survivors of abuse - Easy English
EXHIBIT 32-170 - YPL.9999.0003.0141 - Statement of Intent - Preventing and Responding to Abuse and Neglect
EXHIBIT 32-171 - YPL.9999.0003.0242 - Customer Feedback and Complaints Policy
EXHIBIT 32-172 - YPL.9999.0002.0024 - Entry, Exit and Relocation Policy
EXHIBIT 32-173 - YPL.9999.0002.0032 - Balancing Choice with Dignity of Risk and Duty of Care Policy
EXHIBIT 32-174 - YPL.9999.0002.0040 - Accessing Independent Disability Advocacy: Procedures Manual
EXHIBIT 32-175 - YPL.9999.0003.0252 - Advocacy Information for Customers
EXHIBIT 32-176 - YPL.9999.0002.0061 - Open Disclosure Policy
EXHIBIT 32-177 - YPL.9999.0002.0134 - Open Disclosure Procedures Manual
EXHIBIT 32-178 - YPL.9999.0003.0012 - External Employee Investigation Engagement Guidelines
EXHIBIT 32-179 - SUBM.0053.0001.0012 - Mable response to questions on Notice following Public hearing 32
EXHIBIT 32-180 - SUBM.0053.0001.0001 - Attachments to Mable response to QoN following Public hearing 32 - Question 1
EXHIBIT 32-181 - SUBM.0053.0001.0002 - Attachments to Mable response to QoN following Public hearing 32 - Question 1
EXHIBIT 32-182 - SUBM.0053.0001.0003 - Attachments to Mable response to QoN following Public hearing 32 - Question 1
EXHIBIT 32-183 - SUBM.0053.0001.0005 - Sunnyfield response to questions on notice following Public hearing 32
EXHIBIT 32-184 - SUBM.0053.0001.0009 - Northcott response to questions on notice following Public hearing 32
EXHIBIT 32-185 - SUBM.0053.0001.0011 - Hireup response to questions on notice following Public hearing 32
EXHIBIT 32-186 - LWB.9999.0005.0001 - Letter to DRC - Response to recommendation 3 of the PH20 report
EXHIBIT 32-187 - LWB.9999.0005.0003 - Documents and clarifications which Ms Robbs undertook to provide to the DRC
EXHIBIT 32-188 - LWB.9999.0005.0010 - LWB - Developments since PH20 and NTG-00237 - Record Keeping
EXHIBIT 32-189 - LWB.1058.0001.0001 - LWB 930 Independence and Informed Choice Policy Guideline
EXHIBIT 32-190 - LWB.1059.0001.0001 - LWB 930 Independence and Informed Choice Policy Guideline
EXHIBIT 32-191 - LWB.1059.0001.0004 - NDIS LWB 931 Independence and Informed Choice - Procedure
EXHIBIT 32-192 - LWB.1058.0001.0004 - NDIS LWB 5530 Personal Care Planning - Procedure
EXHIBIT 32-193 - LWB.1057.0001.0020 - NDIS LWB 5530 Personal Care Planning - Procedure
EXHIBIT 32-194 - LWB.1057.0001.0015 - NDIS LWB 330 Vacancy Management - Policy Guideline
EXHIBIT 32-195 - CTD.7200.0040.1250 - Operational Protocol for NDIS participants at risk
EXHIBIT 32-196 - CTD.7200.0040.1814 - NDIS Commission Registration Roundtable Discussion Starter
EXHIBIT 32-197 - YPL.9999.0003.0060 - Yooralla Client Experience Survey Master Report 2022
EXHIBIT 32-198 - CTD.9999.0106.0001 - Dedicated support for urban and rura First Nations Australians to engage with the NDIS
EXHIBIT 32-199 - CTD.9999.0106.0004 - NDIS First Nations Strategy
EXHIBIT 32-200 - CTD.9999.0106.0007 - NDIS Making SIL Better
EXHIBIT 32-201 - CTD.9999.0106.0010 - NDIS Data and insights
EXHIBIT 32-202 - CTD.9999.0106.0012 - NDIS Participant Service Guarantee
EXHIBIT 32-203 - CTD.9999.0106.0015 - NDIS SDA demand data
EXHIBIT 32-204 - CTD.9999.0106.0017 - NDIS SDA Pricing Review
EXHIBIT 32-205 - CTD.9999.0106.0019 - NDIS Data downloads
EXHIBIT 32-206 - CTD.8000.0039.5552 - NDIS Changing your plan
EXHIBIT 32-207 - CTD.9999.0106.0026 - Own Motion Inquiry - Platform Providers Operating in the NDIS Market
EXHIBIT 32-208 - CTD.9999.0106.0028 - NDIS Participant Outcomes - To 30 June 2022
EXHIBIT 32-209 - CTD.9999.0107.0001 - NDIS Pricing Arrangements and Pric Limits - 2022-23
EXHIBIT 32-210 - CTD.9999.0106.0115 - NDIS Pricing Strategy - August 2019
EXHIBIT 32-211 - CTD.9999.0106.0163 - NDIS Quarterly report to disability ministers - 31 December 2022
EXHIBIT 32-212 - CTD.9999.0106.0622 - NDIS Specialist disability accommodation 2021-22 quarter 4 report
EXHIBIT 32-213 - CTD.7200.0041.1036 - NDIS Quality and Safeguards Commission Effective Complaint Handling Guidelines for NDIS Providers
EXHIBIT 32-214 - CTD.8000.0045.0026 - NDIS Home and Living Demonstration Projects Addendum 2022-23