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Safeguards and quality

  • Issues papers
Publication date

Our issues paper on Safeguards and quality is asking the public to share their views about how people with disability experience safeguards, what promotes quality in services, and how these may prevent and reduce their exposure to violence, abuse, neglect and exploitation. 

The issues paper asks 11 questions to help people and organisations to provide responses.  The paper is available in Easy Read, PDF and DOCX.

How to respond

We encourage responses from individuals and organisations by 1 February 2021. After this date, any comments about this issues paper can be made via the submissions process.

Responses to the issues paper can be provided, either:

  • electronically to
  • in writing to GPO Box 1422, Brisbane, Queensland 4001
  • by phone on 1800 517 199 or +61 7 3734 1900, we can make a time with you to take your response over the phone (Monday to Friday, excluding national public holidays)
  • by audio recording
  • by video recording.

Responses can be in any language. The Royal Commission will translate the response to English.

We may make your response public unless you tell us not to.

Issues paper (Auslan) - Safeguards and quality


Safeguards and quality Issues Paper


The Disability Royal Commission has released an issues paper. We want to know how safeguards and quality services for people with disability may prevent and reduce violence, abuse, neglect, and exploitation of people with disability.

We are asking people to respond to the list of questions on our website about safeguards and quality services.

Current approaches

People with disability access a range of services throughout their life. Providing high quality services is an important safeguard against violence, abuse, neglect and exploitation.

Like everyone, people with disability live complex and multi-faceted lives that go beyond their interaction with systems and services. Safeguards need to be cover all these areas.

Formal and informal safeguarding measures exist in a range of other areas of life, including disability services, health care, education, group homes, justice and workplaces.

When a combination of formal and informal measures are tailored to individuals’ needs, they provide strong safeguards. However, these safeguards should be provided in a way that enables people with disability to have choice and control in how they live, including taking risks.

Informal and formal safeguards

Examples of informal safeguards are individuals’ skills and confidence, self-advocacy to speak out about concerns and having a network of trusted people to support people with disability.

Formal safeguards include legislation, policies and practices, organisational culture, complaint processes and regulatory oversight of service providers and disability support staff.

The NDIS Quality and Safeguarding Framework is one source of formal safeguards for people with disability. It aims to ensure high quality services and safe environments for NDIS participants while providing supports that promote their right to choice and control.

Other safeguarding measures

Other safeguards include:

  • Developmental measures that aim to change negative culture and strengthen quality and safeguards, such as public awareness campaigns and workplace cultural change programs
  • Preventative measures that aim to ensure high quality services and minimise the risk of violence, abuse, neglect and exploitation, such as standards for screening workers, or practice standards for providers and professionals
  • Corrective measures that are used to respond when incidents occur, such as complaint processes or independent inspection of closed environments, such as group homes.

Responding to the issues paper

We want to know about safeguards and quality services, current gaps and ways safeguards can be improved to prevent violence, abuse, neglect and exploitation of people with disability.

We also want to know about good practices, as this will help us with our work.

You do not have to answer every question on the issues paper.You can respond in any way you like - by video or in writing.

To read the full issues paper and for more details on how to respond, go to the Policy and Research section on our website.