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Overview of responses to Safeguards and quality Issues paper (Auslan)

  • Video/Auslan
Publication date

This video in Auslan is about the Issues paper on safeguards and quality


In December 2020 we asked people to tell us their ideas, thoughts and opinions on the topic of ‘safeguards and quality’ for people with disability.

‘Safeguards’ are actions that protect the rights of people to keep them safe from harm, abuse and neglect. They must also give people choice and control over their lives.

There are 2 types of safeguards:

  • Natural safeguards are things like having people around you that you trust, being part of the community, having a job.
  • Formal safeguards are things like policies, practices and culture in organisations that prevent violence or abuse. They include complaints processes.

‘Quality’ services are services that focus on providing positive outcomes for people who use them. They are designed by individuals and staff, and are continually improved.

What did people say?

We collected 47 responses from people about safeguards and quality. We have published a summary of what we were told in these responses. 

People said:

  • There should be a mix of natural and formal safeguards to prevent and respond to violence, abuse, neglect and exploitation of people with disability.
  • Natural safeguards are very powerful, and we need to give them more attention.
  • Giving people choice and control over their lives and decisions must be balanced with keeping them safe.
  • We need to get better at identifying people with disability in high risk situations and making sure they are safe and supported. For example, someone with complex communication needs or who is socially isolated may find it difficult to complain.
  • Community Visitors have a critical role in keeping people safe and we should boost their role and funding.
  • There needs to be more checks of supported accommodation facilities to make sure they comply with standards.
  • Complaints processes needs to be more accessible. (Some people are scared of complaining, they don’t know how to report a problem or who to report to).
  • We need to change workplace culture and practices. Workplaces need a positive culture around safety, better screening of new staff and more direct supervision of staff.  
  • The NDIS Quality and Safeguards Commission needs to be stricter in enforcing standards. There should be clearer roles between the Quality and Safeguards Commission and other agencies around who is responsible for keeping people safe.

More information

The full overview of what people told us is on our website. We’ve also published the responses from individuals and organisations.

Go the ‘Policy & research’ section and search ‘safeguards and quality’.