Social Media Guidelines

Introduction

The Royal Commission uses social media such as Facebook, Twitter and YouTube to connect with the community and share news in relation to its work. You can also engage with the Royal Commission through our social media sites.

These Guidelines provide guidance about social media engagement with the Royal Commission.

Engagement guidelines

If you would like to engage with the Royal Commission on its social media sites, we ask that you show respect and courtesy to others in doing so. 

When making comments or otherwise contributing using the Royal Commission's social media sites please:

  • Be respectful of the comments and views of others.
  • Use careful and appropriate language.
  • Avoid making comments that may be considered to be offensive, insulting, humiliating, or intimidating.
  • Avoid the use of swear words or lewd language.  
  • Avoid making negative comments about a person or group of people based on race, ethnicity, nationality, gender, age, sexual preference, religion or disability.

All comments and contributions on the Royal Commission's social media sites will be monitored by the Royal Commission. We will remove any comments, content, or hyperlinks which contain spam, swear words, lewd language, or otherwise offensive or prohibited material. There may be occasions where the Royal Commission may take steps to block individual users off its social media sites if comments do not meet with the engagement guidelines listed above.

The Royal Commission may, at any time, remove from its social media sites any mentions, tweets, replies, pictures, links, comments or posts.

Social Media Disclaimer

The Royal Commission may update these Guidelines at any time and without notice. Please check and familiarise yourself with these Guidelines from time to time. When you engage with the Royal Commission through its social media sites, we will assume that you have read and understood the Guidelines, including when they have been updated.

Please be aware that in addition to these Guidelines, each of the social media platforms used by the Royal Commission (Facebook, Twitter and YouTube) has its own terms and conditions of use which apply when you engage with the Royal Commission through its social media sites.

Other than content authored by the Royal Commission, the Royal Commission is not responsible for the accuracy, currency or completeness of any information posted on the Royal Commission's social media sites. The Royal Commission does not endorse or control any advertising that may be displayed on any of its social media sites. 

Responding to your enquiries

The Royal Commission's social media sites are monitored during business hours (Monday-Friday 9am-5pm AEST). We will do our best to respond to enquiries posted on the Royal Commission's social media sites within two business days.

If you would like to speak to a Royal Commission staff member, please contact our Hotline on 1800 517 199 (Monday-Friday 9am-5pm AEST).

Feedback and Submissions

The Royal Commission welcomes your feedback in relation to its social media sites. If you have a complaint or would like to offer other feedback, please email us at DRCmedia@royalcommission.gov.au

If you would like to make a submission to the Royal Commission, please visit our Submissions page. If you would like to speak to someone about help with submissions, information about legal advisory services or advocacy support please contact our Hotline on 1800 517 199.

Support Services

The Royal Commission acknowledges that there may be times where people may experience different responses to news on the social media sites and we encourage you to make contact with support services.

If you would like to speak to someone about support services please contact our Hotline on 1800 517 199.

If you feel that you or someone you know is at risk of harm to themselves or others, please call Lifeline Crisis Support on 13 11 14 (24 hours/7 days), Beyond Blue on 1300 22 4636, or in an emergency, call 000.